Marc's Latest book 'Beyond the Call'
Learn how to increase morale and improve the dynamics of your team.
Getting some team members to do event the simplest task is often like pulling teeth, whilst other individuals surprise you with their passion and desire to deliver more than expected. These people go the extra mile for the business, are a pleasure to work with, and provide an extraordinary customer experience.
But why aren't all of your team like that? How can you tap into other peoples discretionary effort? How can you transform compliance into excellence?
Beyond the Call will help you to:
- Maximise your team's performance
- Create environments that will motivate the people you work with
- Boost levels of energy by using the authors tried and tested Discretionary Effort Model