Marc has written three books. Most notably Personal Best, a combination of his inspirational life story and personal development advice, and Beyond the Call which, supported by research from New York University, looks at how to create conditions within an organisation that make employees more likely to go the extra mile.
“I have had many things taken away from me in life, but in return I have gained a respect for life itself.”
“Getting some team members to do even the simplest task is often like pulling teeth, whilst other individuals surprise you with their passion and desire to deliver more than expected. These people go the extra mile for the business, are a pleasure to work with, and provide an extraordinary customer experience. But why aren't all of your team like that? How can you tap into other people’s discretionary effort? How can you transform compliance into excellence?”